Helping public service agencies serve better

REMEMBER the days where everything – from highly classified documents to birth certificates – is recorded on paper? Savour it if you must, as public service agencies are forging ahead to become a virtual, integrated and paperless administration vehicle, in line with the global trend of efficiency, reliability and convenience. 

Started in 1989, with the launch of the “Excellent Work Culture” campaign, the country’s public administrative vehicle has undergone numerous reform measures ranging from Total Quality Movement (TQM) at the broadest level right down to how menial tasks like answering calls are handled.