KUALA LUMPUR: Thinking of paying your utility bills and traffic summonses, or getting an application form for a passport?
You need not drive to the post office or police station or Immigration Department to do these things anymore.
Just log in to the myGovernment portal (at www.gov.my) and 325 types of online services offered by 844 government agencies and departments are at your fingertips.
Among other things, the portal has news, a government calendar of events, information on job vacancies, tender notices, advertisements, announcements and public complaints.
Businessmen can access it to register companies, conduct bankruptcy searches, and enquire and apply for licences.
The portal allows the downloading of some 2,930 different forms.
From February until Sept 30, the portal recorded 1.6 million visits with 17,535 forms of various types downloaded and 185,776 services transacted.
Chief Secretary to the Government Tan Sri Samsudin Osman launched the portal at the Public Sector Chief Information Officers 2005 Conference here yesterday.
“ICT (information communications technology) is the enabler in enhancing our delivery system and this will help attract foreign investors.
“We want the public service to be an administrative system that is transparent, efficient, hassle-free, customer-friendly and without hidden cost. Delay is one of the hidden costs,” he said.
Samsudin said the Global IT Report 2004/2005 by the World Economic Forum placed Malaysia 27th out of 104 countries on e-readiness and internet literacy.
However, the Global e-Government Survey 2004/2005 by Brown University in the United States, covering online information and services and access, ranked Malaysia 157th out of 198 countries.
Samsudin said although the results of the studies varied, they should be considered as benchmarks, to improve weaknesses.
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