Respond positively to criticism, civil servants told

  • Nation
  • Tuesday, 06 Dec 2005

KUALA LUMPUR: Civil servants should view positively criticisms from various quarters about their service in order to become a customer-oriented organisation. 

Prime Minister Datuk Seri Abdullah Ahmad Badawi said a change in attitude was required among members of the civil service particularly in responding to the rising expectations of customers who were better informed and educated. 

“Civil servants must be open-minded and think global. Only then can they become an organisation which is customer-oriented,” Abdullah said at the Prime Minister's Quality Award 2005 ceremony. 

THE WINNERS: Abdullah posing with (from left) Tan Sri Zainol Abidin Abdul Rashid (Inland Revenue Board), Dr Abdul Shukor AbdulRahman (Mardi) Chief Secretary to the Government Tan Sri Samsudin Osman, Mampu director-general Datuk Yaacob Hussin,Andrew Butcher, Zuheer Mohd Majid (Citigroup Trade Services (M) Sdn Bhd) Chu Hong Keong HSBC Bank Malaysia Bhd and ZaharanMat Alipiah (Petronas Bhd Staff Cooperative) after the awards ceremony in Kuala Lumpur on Monday.

Abdullah said there was greater expectation on the part of the public when dealing with the public sector. 

They expect prompt and efficient service, he said. 

“Civil servants must remember that sometimes they too are customers and would expect prompt and efficient service. 

“They should treat each customer as though they are serving members of their own family,” said Abdullah. 

Malaysian Agriculture Research Development Institute emerged the winner for the Prime Minister's Quality Award for the public sector category. 

Citigroup Trade Services (M) Sdn Bhd won in the private sector category while Petronas Bhd Staff Cooperative won under the socio-economy category.  

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