KUANTAN: A Bank Simpanan Nasional (BSN) micro-credit loan scheme to help petty traders was good news to newspaper vendor K. Sarasbati.
The heart patient had planned to expand her fledgling business at Jalan Bukit Ubi here with the RM7,000 loan.
But all this changed after Sarasbati, 52, found RM1,900 missing from her account last year.
She said the money was withdrawn twice from a Maybank ATM at Wakaf Siku, Kelantan, a state she has never been to.
“I have never set foot in Kelantan and to make matters worse, BSN is saying that it will not repay the money,” she said.
BSN, in a letter dated Aug 17 last year, claimed there was no proof that the money was withdrawn by a third party.
Sarasbati said the bank’s attitude was worsening her health.
She had undergone a valve replacement surgery and needed to check her blood level every two weeks at a hospital here.
“The bank wants me to bear the loss of the money which is unfair as my income is not much,” she said.
Sarasbati said she lodged a police report in July last year and her son S. Suria Kumaran, 31, had travelled to BSN's headquarters in Kuala Lumpur three times to pursue the matter but to no avail.
Suria Kumaran said: “An officer told me that we could do whatever we wanted, including complaining to the press or taking legal action against them.”
He said someone had withdrawn RM950 on June 4 last year at the Maybank branch after checking the balance in the account.
And 10 hours later, there was another withdrawal of RM950.
He said BSN should ask Maybank to furnish the picture of the person who withdrew the money based on records in the bank book.
Suria Kumaran also showed a letter published in a Malay daily of a person complaining that RM950 was illegally withdrawn from his BSN account in Kota Baru in June last year.
BSN public affairs and corporate communications director Razila Hamzah said she would investigate Sarasbati’s complaint.