Minister: 'Services must improve first'

  • Nation
  • Friday, 29 Oct 2004

PUTRAJAYA: Public transport operators should not raise their fares while their services remained unsatisfactory, said Entrepreneur and Co-operative Development Minister Datuk Mohamed Khaled Nordin. 

He said any fare increase must be in tandem with the service offered. 

“They mustn’t look at the fare increase as the solution to all their problems. 

“If there is a fare increase we want to make sure consumers feel the service they are getting is worth the fare they have to pay,” he said after launching Public Transport Quality Day at his ministry here yesterday. 

He said some taxi drivers used newspapers to line the taxi floors while some buses had dilapidated wooden planks instead of aluminium flooring. 

He said the use of public transportation, mainly buses, had declined from 34% in 1985 to 16% at present. 

He said although there was no specific study on the decline, this showed inefficiency and low service levels were part of the reasons people did not use public transportation.  

The ministry's fare hike study is at the final stage. 

The ministry will present its proposal to the Cabinet by year-end before making an announcement early next year. 

Mohamed Khaled said the study was not only about the fare hike but also to encourage the use of public transportation by upgrading the service and reducing costs for operators by allowing advertisements on buses and taxis and the use of natural gas vehicles. 

“Once we introduce the new fares we will not hesitate to take firmer action against errant operators and revoke their licences,” he added. 

At the event, Mohamed Khaled launched the Commercial Vehicle and Licensing Board (CVLB) e-aduan services – the SMS service at 39900, hotline at 1-800-88-9600 and e-mail address at aduanlp 

The ministry’s website is at  

Mohamed Khaled said about 30% of the complaints were related to the CVLB while the rest, like those on reckless driving, overloading by commercial vehicles and speeding, were under the purview of traffic police and the Road Transport Department. 

“We will still receive the complaints and redirect them to the relevant agencies,” he said.  

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