Plan drawn up for local authorities to improve counter service


  • Nation
  • Tuesday, 29 Jun 2004

KUALA LUMPUR: A 56-point programme has been drawn up for all local authorities to improve counter service and make them free of corruption, said Housing and Local Government Minister Datuk Seri Ong Ka Ting. 

Saying the programme was at proposal stage, he added that it was drawn up jointly by the ministry and the National Institute for Public Administration Malaysia and had been approved by the Cabinet. 

“At the moment, the ministry is discussing the proposal's implementation with local authorities,” he told a press conference after opening the Taman Melati fire and rescue station here yesterday. 

Ong said the programme focused on the delivery system of local authorities and covered steps which local authorities should take to improve frontline services. 

WELL-EQUIPPED: Ong using the intercom at the control centre of the newlylaunched Taman Melati fire and rescue station in Kuala Lumpur yesterday.

Other proposals included removing discretionary powers from officers and computerisation, he said. 

“It basically tells local authorities how to be people-friendly,” he said. 

Ong said the proposal was the result of his ministry being named as one of four “federal lead agencies” to spearhead the National Integrity Plan to fight corruption and improve delivery. 

Although local authorities were autonomous, he said his ministry would work with the states to ensure the proposal's implementation. 

“The ministry will play a supervisory and co-ordinating role,” he said, adding that the naming of the ministries by the Chief Secretary to the Government did not mean the Prime Minister’s call to improve frontline services was not being implemented fast enough. 

On a proposal to move away from certificates of fitness for building occupation, Ong said that any change of rules would be applicable only to new projects. 

He added that his ministry was preparing a Cabinet paper containing the results of discussions on the matter with professional bodies and other government departments and agencies.  

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