KUALA LUMPUR: The Immigration Department has begun processing visa applications online for tourists from China and India.
Its director-general Datuk Mohd Jamal Kamdi said the pilot project which began last week would be introduced for other countries if it proved successful.
He said the department had taken its web page a step further for the convenience of tourists from the two countries.
“This is part of our effort in developing the Immigration Department Electronics Application System (Ideas),” he told The Star.
Under the programme, registered agents with the department can apply for tourist visas by logging on to www.imi. gov.my and the approval will be given online.
Following the approval, the registered agent can take a printout of the approval to the Immigration office in Shanghai for Chinese applicants and for Indians to the Chennai office at the consulate to get the approval sticker endorsed on the passport belonging to the tourists.
“As a pioneer effort, this facility is given to registered agents who wish to submit tourist visa application through our web page.
“The facility is currently open to all registered agents from the People’s Republic of China and India who are registered with the Immigration Department,” he said.
On the recent developments in information and communication technology, Mohd Jamal said:
“We also realise that we must play an important role in giving customer-friendly services and at the same time safeguard the interest and security of the country.”
He said that the department had expanded its web page to include the Guest Book where visitors to the website were able to interact with the department by asking questions, making comments and giving feedback.
“I urge the public to fully utilise this facility as it will help improve our services.”
More online applications would be introduced from time to time.
The department first introduced its web page in 1999 primarily to act as an information source for the public to support the Government’s mission for electronic government.
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