PETALING JAYA: Grandmother V. Muniama was excited about applying for the new MyKad when she arrived at the National Registration Department (NRD) at 6.30am yesterday.
However, to the disappointment of the 75-year-old applicant, NRD officers turned her away when the counters opened at 8am.
They told her that only those with special letters or numbers issued the previous day would have their applications processed.
She was among at least 250 people who had waited at the NRD office since early morning to submit their applications.
Tempers flared among those who were turned away, as they had used the festive holiday break to visit the NRD.
A few people started shouting outside the office but left after about 30 minutes, probably realising their appeals would not be entertained.
Muniama's son-in-law, P.S. Ganesan, 28, said the NRD should have shown consideration for her and other elderly people who had been waiting for hours outside the office.
“If the NRD was only processing applications of those who had been given numbers earlier, then they should put up a notice informing the public.''
Another applicant Tan Siew May, 60, agreed that the NRD should be more transparent and put up proper signage to inform the public on what to do and when to come to apply for their cards.
“I took a cab from Rawang at about 5.30am as I did not want to bother my children,'' she said.
NRD director-general Datuk Wan Ibrahim Wan Ahmad said the NRD office in Petaling Jaya was open yesterday to process the applications of people who were issued with letters on Wednesday.
“There was a misconception among the public as yesterday was a public holiday,” he said, adding that only those with special letters were entertained.
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