PETALING JAYA: About 80 learner drivers were dumbfounded when they arrived at the Road Transport Department (JPJ) here for their theory e-test, only to be told that they could not be accommodated due to a system problem.
It had been a waste of time. We were caught for two hours in the traffic jam. I was rushing for time to come early, said Hashim Che Meh, 40, who left his Sungei Buloh home at 7am to take his daughter for the test.
Service providers (SP) were appointed by JPJ to conduct the e-test via a gateway provider (GP). The SP gives every student a booking number when they come for the test, which is downloaded from the GPs site.
At the JPJ in Petaling Jaya, the service provider is mySPEED.com Sdn Bhd.
Company spokesman Azannizam Azim said they were having difficulty accessing the system to book students as the GP line was very slow.
When the system is okay, it takes three to five minutes to book a student, but when the line is slow, it can take 10 minutes per student, or it can be unsuccessful, he said.