JOHOR BARU: Johor has implemented eight programmes to improve the quality and efficiency of service in government departments, Mentri Besar Datuk Abdul Ghani Othman told the state assembly.
He said among the programmes was the day set aside for the management to meet the public without the need for an appointment.
“Under this programme held every working Saturday since 1998, department heads are required to attend directly to all grouses and solve them immediately.
“There has been marked improvement since then and the programme has been adopted by the Federal Government as Hari Bertemu Pelanggan (Meet the Clients Day),” he said in his winding-up speech on the state's Budget 2004.
He said Johor had also introduced the Working Procedure Book to enlighten the public on each department’s workflow.
“The public will get to know the process of an application, thus preventing them from being cheated by insincere department officials,” he said.
Other programmes, he said, included making reading the Al-Quran as a habit not only among staff of government departments but also learning institutions and the private sector.
Abdul Ghani also drew attention to Datuk Seri Abdullah Ahmad Badawi’s vow to fight corruption.
“The Prime Minister cannot do it alone and needs the support of all those who have the ability and integrity,” he said.
The House approved the deficit budget, which projected revenues at RM577.78mil against an expenditure of RM580.29mil.
The House adjourned sine die after a six-day sitting.