KUALA LUMPUR: All public and feeder buses in the capital city have now come under the management of Prasarana Negara Bhd, the operator of both Starline and Putraline LRT.
Entrepreneur Development Minister Datuk Seri Mohd Nazri Aziz said this was decided by the Cabinet at its meeting yesterday.
He said the bus fares would remain the same although Prasarana had taken over operations of permits and buses from its companies, Intrakota Consolidated Bhd and Park May Bhd, with retrospective effect from Sept 1.
“This is part of the Government's aim to implement an integrated transportation system between bus and rail networks in Kuala Lumpur, where we plan to use one ticket to connect the system.
“Although it would take some time, we plan to do it as soon as possible'' he said, adding that for the time being Prasarana would operate regular and feeder buses plying the city.
Nazri was speaking to reporters after launching a short messaging service (SMS) for the public transportation system and, at this stage, the service would start with express bus operations.
He said the SMS was an addition to the present computerised hotline for complaints through its toll-free number 1-800-889-600 under the Commercial Vehicle Licensing Board (CVLB).
With the service, the public can forward complaints about buses and taxis and their drivers to CVLB, apart from evaluating the services provided by bus companies.
The service would also enable the public to find out the departure time of express buses and ticket pricing for destinations nationwide.
Users would be charged 30 sen per reply and the dual language service is applicable to all fixed and mobile line users with the exception of 017 users.
To find out ticket prices of express buses, type “LPKP BUS,” followed by the departure place, comma, and destination and send requests to 39900.
For complaints, type “LPKP COMPLAINT,” followed by a space and the message, and send it to the same number.
Nazri added that officers at the department would handle complaints sent to CVLB, with quick follow-up action.
“We will then inform the complainants on the course of action taken,'' he said, urging the public to cooperate by providing the place, time, date and nature of complaint clearly.
There are presently 260 express companies operating 3,000 buses nationwide.