PETALING JAYA: Touch ‘n Go card users can now use all lanes at toll plazas along several major expressways and not just the special lanes set aside for them.
Swinder Grewal, chief operating officer of Rangkaian Segar Sdn Bhd which operates the Touch ‘n Go electronic toll collection system, said this has been possible since July 1 at all toll plazas along the North-South Expressway (including the New Klang Valley Expressway and Federal Highway), North-South Expressway Central Link (or Elite Expressway), Malaysia-Singapore Second Link and the Penang Bridge.
“All lanes at these toll plazas have been equipped with card readers and have been activated since that date,” she said.
Swinder said the move would solve congestion problems at toll plazas where the queues at Touch ‘n Go lanes were sometimes longer than cash-payment lanes.
“With this move, we hope that users will not be facing long queues,” she said.
At the other expressways, however, Touch ‘n Go users must still use dedicated lanes.
Swinder said the number of people using cards to pay toll have been increasing throughout the years and this had resulted in long queues at dedicated lanes at several heavily-used toll plazas.
“For example, around 52% of all people who go through the Damansara Toll Plaza on the NKVE pay their toll with Touch ‘n Go. However, there are only three dedicated lanes for Touch 'n Go and SmartTag users in each direction,” she said.
Mixed lanes for both cash and Touch 'n Go users can now handle all classes of vehicles and not just cars as previously, Swinder said.
Swinder said receipts could also be issued on request to cardholders at the mixed lanes.
She added that Rangkaian Segar would be launching a campaign to inform users of these changes.