NUBE protests against bank over client info

  • Nation
  • Sunday, 08 Jun 2003

KUALA LUMPUR: The National Union of Bank Employees (NUBE) distributed balloons and pamphlets at two areas in the city to protest against a bank for what it claims was outsourcing of work involving clients’ confidential data. 

Dozens of union members wearing protest badges gave away the items to the public at Suria KLCC and the entrance of Sogo in Jalan Tuanku Abdul Rahman.  

NUBE general-secretary J. Solomon said such an act was a breach of the Banking and Financial Institutions Act (Bafia) as the outsourcing work involved information on chequebooks, credit cards, salaries and housing loan documents. 

“The bank divulges its clients’ personal information to contract as well as part-time workers who carry out the outsourced work and this can lead to all kinds of abuse such as credit card and cheque forgery and cloning,” added Solomon. 

He said this could be the reason behind the current spate of promotional pamphlets received by bank patrons through ordinary mail. 

“The NUBE has evidence of all this,” said Solomon. 

He said the unionised staff of the bank would begin wearing protest badges from tomorrow.  

MTUC secretary-general G. Rajasekaran, who visited the Sogo venue, said the way the banks had implemented the outsourcing exercise was inconsiderate.  

“There was no urgency for the bank to do so as it is making profits. It also did not discuss the matter with the union before implementation,” he added.  

International Confederation of Free Trade Unions – Asian And Pacific Regional Organisation (ICFTU-APRO) general-secretary Noriyuki Suzuki, who was also present, said it was important that employers and unions to communicate. 

“This (outsourcing) is an inevitable consequence of globalisation but dialogue must be guaranteed as good relations would benefit everyone,” added Suzuki.  

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