PUTRAJAYA: Greed, misconduct and inefficiency within driving schools and government e-service consortiums have led to delayed issuance of licences, which is not fair to driving licence candidates, said Road Transport Department (JPJ) director-general Datuk Emran Kadir.
The candidates should not have to bear with such incompetence, he said, urging the parties concerned to improve their efficiency when processing test results and licences.
Emran addressed the issue at a meeting with representatives from driving schools, e-service consortiums and JPJ officials at his office here on Tuesday.
He said: “We should stop making excuses. Computer systems and databases used to keep track of driving school students and licence holders’ records should be upgraded if they are already obsolete.”
“If they (candidates) have passed the test, they should get their driving licences immediately. It is not acceptable to hear of candidates receiving their licences after months of delay.”
Emran said that such inefficiency on the part of the e-service providers and misconduct on the part of the driving institutions would lead to negative impressions towards government procedures involving the JPJ and issuance of driving licences.
The meeting also touched on problems concerning driving test regulations, driving course and test fees, websites by the e-service consortiums and processing of test results and licence applications.