JOHOR BARU: A foreign maid agency was ordered by the Consumer Claims Tribunal to refund RM2,800 to a quality supervisor for overcharging her.
Tribunal president Eddie Yeo Soon Chye ordered Agensi Pekerjaan MNK Sdn Bhd on Wednesday to pay Ng Ah Huay, 46, RM2,716 within 14 days failing which the company would be penalised under the Consumer Protection Act 1999.
The agency had billed Ng RM5,716 for service charges which included maid replacement fees, transport and medical charges.
It had sent Ng a maid on Oct 10 last year but differences between the family and the maid meant the maid had to be replaced after three weeks.
When Ng went to the agency to seek a replacement the agency made her pay RM1,491.66 as a replacement fee.
She was given a new maid on Jan 11 but the domestic helper worked for only 12 days as she wanted to go back to Indonesia saying she missed her son.
Ng again went to the agency and asked for another replacement but was asked to pay another replacement fee of RM1,535. Ng refused to pay as she disagreed with the terms and conditions and lodged a report with the tribunal on April 1.
Earlier, Yeo advised the agency to counsel new maids before sending them to the employers.
Did you find this article insightful?