PETALING JAYA: The Domestic Trade and Consumer Affairs wants all parties to practise “give and take” in tackling the issue of refunds of recalled health products made by Australia’s Pan Pharmaceutical Ltd.
Minister Tan Sri Muhyiddin Yassin said yesterday no one expected the products to be recalled and consumers should not be expected to keep receipts as proof of purchase in the present circumstances.
He said consumers could go back to the outlets where they bought the products and the pharmacists could go back to their distributors for compensation.
“It could be either in the form of cash or exchange for another product,” he told reporters after closing a domestic violence seminar organised by Puteri Umno here.
Muhyiddin urged the distributors to issue a statement on their position on refunds because many people were affected by the ban.
“We do not want to see consumers losing out because these products are expensive,” he said.
He said if the problem could be solved, there was no need for the dispute to be brought to the attention of the Consumers Tribunal.
Muhyiddin said his ministry was ready to assist the Health Ministry in ensuring that the banned products were taken off the shelves.
He said more publicity was needed especially in the rural areas where not many people were aware that the products were banned.
The Federation of Malaysian Consumers Associations (Fomca) meanwhile called for the setting up of an advisory board to look into the effects of the recalled products.
Its legal advisor Indrani Thuraisingham questioned the lack of information on the potential side effects and symptoms resulting from consuming the products.
“The Health Ministry should set up or at least facilitate an advisory board to address the possible repercussions,” she said in a statement.
The Health Ministry ordered the recall of 346 products made by Pan Pharmaceuticals on Wednesday after the decision by the Australian health authorities to suspend its licence due to a series of safety and quality breaches.
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