Calls flood Penang pharmacies


PENANG: The telephones at several pharmacies in Penang have been ringing non-stop since Thursday with customers wanting to return health products and supplements manufactured by Australia’s Pan Pharmaceuticals Ltd.  

Naina Mohamed and Sons (PG) Sdn Bhd manager Abdul Kasim Mohd Shariff said his customers were panicking over the recall of the manufacturer’s more than 300 products. 

“Most of our customers, including doctors, have called up to enquire about the procedures to return the products,” he said, adding that some came straight to the pharmacy to return them. 

He said they accepted the return of unopened products of all the affected brands. 

“Some of our suppliers are willing to take back opened items of certain brands, so we will accept those too,” he said. 

Abdul Kasim said the recall had not affected business. 

“Instead, the unaffected brands of health products, including locally produced ones, have become popular among my customers who are looking for alternative products,” he said. 

The Health Ministry ordered the recall of 346 products by Pan Pharmaceuticals on Wednesday after the decision by the Australian health authorities to suspend its licence due to a series of safety and quality breaches. 

Howe Cheang Medical Supply managing director Chuang Choo Ing said about 10 customers returned the itemsyesterday morning while most only called to check whether they could return them. 

“The phone has not stopped ringing since Thursday,” she said. 

Chuang said her pharmacy was taking back affected products but not giving refunds.  

“We have recorded the customers’ personal details and once we are certain we can get a refund for the opened and unopened items, we will contact them,” she said.  

Related Stories:Society: Don't panic over product recallDistributors: No need to recall all productsEarlier stories  

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