PETALING JAYA: Airlines and their ticketing agents are accommodating air travellers’ requests for refunds of promotional tickets following the outbreak of Severe Acute Respiratory Syndrome (SARS) and the US-led war on Iraq.
Singapore Airlines (SIA) is offering a full refund of flights that are disrupted or cancelled while a 50% refund is accorded in other cases. Processing fees for cancellations or change of flights will be waived.
This is applicable to air tickets bought at last month’s Matta International Travel Fair.
SIA said in a statement that it had reduced its services by 125 flights a week, including to SARS affected areas like Hong Kong, Guangzhou, Hanoi, Taipei and Singapore.
Services to several destinations have also been suspended, including Brussels, Madrid, Las Vegas, Chicago, Mauritius, Kaohsiung (Taiwan) and Hiroshima.
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