PUTRAJAYA: The practice of using the services of the middlemen for counter transactions has not helped to combat corruption in the Road Transport Department (JPJ), said its outgoing director-general Datuk Dr Mohd Shahar Sidek.
He urged the public to refrain from using the services of the middlemen or agents in dealing with JPJ and instead to deal directly with the department.
They should be sensitive and lodge complaints when they face difficulties in their dealings with the department.
Instead, they take the easy way out as they dont like to do transactions at the counter on the excuse that they do not get proper attention from JPJ staff.
Hence, they use intermediaries to settle their transactions fast, he told a press conference to mark his last day in office.
Dr Shahar, who served for three years and one month at the department, clocked out for the last time at 4.15pm and inspected a guard-of-honour'' before leaving his office.
He is replaced by Petaling Jaya Municipal Council (MPPJ) President Datuk Emran Kadir, 53.
Dr Shahar said although corrupt practices among JPJ staff had declined, the problem would continue with the presence of middlemen who gave an inaccurate picture of the department.
He said the low rate in bribery was due to the efficiency of work systems and transparency in the JPJ.
He said the change of JPJ slogan from Kearah Aduan Sifar (Towards Zero Complaints) to Mesra, Cekap dan Telus (Friendly, Efficiency and Transparency) has helped to boost morale and minimised, if not eradicated, corrupt practices among the staff.
The level of discipline and integrity among the personnel has been significantly improved with the upgrade of systems and transparency in its dealing with members of the public, he said.
On the system, he said, the department was working to clear the database and making it fool proof and weed out bad elements such as double registration of vehicles and occurrence of flying licences by conducting on-line driving licensing tests.