All state GPOs to be ascribed ISO standards

  • Nation
  • Tuesday, 18 Feb 2003

KUCHING: All the state general post offices (GPOs) are expected to be accredited with quality management systems by next year, said Pos Malaysia Bhd chief executive officer S. M. Haja Alawdin Sulaiman. 

He said seven GPOs had already obtained the accreditations in line with the commitment of Pos Malaysia to provide quality service to customers. 

Speaking before receiving ISO 9001:2002 quality management system for the Kuching GPO counter service from Sirim QAS Sdn Bhd at Hilton Hotel here yesterday, Haja hoped that the accredited GPOs would become the models for smaller post offices nationwide to work to achieve similar certification in stages. 


There are over 600 post offices nationwide. 


Haja received the certificate from Sirim QAS senior general manager Azim Ng Abdullah before handing it over to Pos Malaysia district 1 manager Bridget Then. 


Haja said the quality culture must be imbued in employees serving all sections of post offices, like in the handling and delivery of mail and parcels. 


“We are now agents for more than 100 agencies and private firms, and we have to provide quality service,” he added. 

Pos Malaysia is agent for local authorities to collect assessment rates, telecommunication firms to collect phone bills and Road Transport Department to renew road tax and driving licences. 

Pos Malaysia Sarawak state manager Shahri Jikun said the Kuching GPO handled an average of 2,000 transactions daily via its computer. 

”A new post office in Pending and Tabuan Jaya have been planned,” he said, adding thatan upgrading exercise had been planned for the Kuching GPO and Miri post office this year.  

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