KUALA LUMPUR: Four major care organisations want the industry to be regulated to ensure that consumers are well served and to reduce the element of cheating by irresponsible quarters.
Towards this end, the organisations, which provide management and administration of healthcare programmes, are setting up a committee to monitor each other, with a set of rules to govern them.
The regulations will also contain guidelines from Bank Negara and the Domestic Trade and Consumer Affairs Ministry, a spokesman for the groups said here yesterday.
The four Fountain Life Products Sdn Bhd, GMC Network Sdn Bhd, Healthguard Medicare Sdn Bhd and Integrated Healthcare Management Sdn Bhd recently set up the Healthcare Programme Group, an NGO recognised by the ministry.
The group's spokesman, Sam A. Leong, said by pooling their resources together, they would be able to keep tabs on each other and help improve the industry, which was still in its infancy.
We have asked our lawyers to draw up the rules and regulations and make it binding on us, he said.
He added that the four organisations had proposed to the ministry to make it compulsory for other companies in the industry to join the Healthcare Programme Group.
We have conducted regular meetings with the ministry to review the status of the industry, Leong said.
The group has also set up its own complaints bureau. Last year, out of 22 complaints, it was able to settle six cases involving about RM20,000.
Leong said the group also plans to launch a public relations exercise through the print media and Internet to explain the role of the healthcare management industry.
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