JERANTUT: The Government is finding it tough to live up to the public's high expectations although everything has been implemented to counter the backlog of land applications, said Tan Sri Samsuddin Osman.
The Chief Secretary to the Government said although the Government had improved the situation, the public seemed unappeased and demanded a quicker pace.
“The public must understand that the Government is doing its level best to solve the backlog of cases and finding ways to expedite all applications from the time and date of application.
“I must stress here that the measures taken to improve the services require detailed study on manpower needs and many other aspects because in many cases, Land Office personnel must look into appeal cases when the applications were rejected earlier.
“One of the reasons for the backlog of land applications is that those who were rejected counter appeal or submit new applications.
“So, civil servants should not be solely blamed for the backlog,” Samsuddin said after a one-day visit to the district here yesterday.
Among those present was Pahang State Secretary Datuk Abdul Rahim Abdul and senior government staff.
Samsuddin said in a meeting with state secretaries recently, it was decided that a detailed study on ways to improve the Government's services would be held on an on-going basis.
However, he pointed out that it was hard to live up to the public's high expectations, adding: “One example is the counter services. What used to be done in a week is now done in three days (but) the public demand that the matter be resolved in two days.”
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