The ubiquitous 7-Eleven chain has become a cornerstone of Japanese society. — ©2025 The New York Times Company
JUNRO Ito flew to California on a mission: the billionaire executive at Seven & i Holdings, the Japanese parent company of 7-Eleven, felt the company had lost its way.
He wanted to revive the culture fostered by his father, the company’s founder. Junro wanted to establish training workshops for Seven & i employees and was seeking advice from experts at Claremont Graduate University, where management guru Peter Drucker, a close friend and adviser to his father, had taught for decades.
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