I REFER to the story “Joyride on rail service” in the StarMetro.
My son had unknowingly used the RapidKL card when he took the Komuter train from KL Sentral to Kajang. He swiped the card and he could move the bar and pass through, so he did not realise that the card was not accepted.
Upon returning to KL Sentral the following day, an officer noticed him using the RapidKL card and approached him to tell him that the card could not be used.
My son was then fined RM30 for not purchasing a ticket.
KTM Berhad’s flawed gate/turnstile system has enabled the real culprits who evade paying fare on purpose to escape, while unsuspecting individuals like my son pay the penalty.
Based on the article published, it seems that KTM is well aware of the clear weakness in its system. So why has it not taken steps to resolve the problem?
When I complained to KTM’s customer service office in KL Sentral, the personnel told me that it was RapidKL who should inform the customers that the card could not be used to pay the fare for Komuter trains.
The personnel also said the gate was open 24 hours and all passengers could pass through.
He added that KTM intended to upgrade and replace their gates but was still in the process of getting that done.
It is alarming to find out that the gates are left open and unmanned.
How can KTM run their operations this way?
They leave the gates unsupervised but deploy ticket inspectors to pounce on unsuspecting commuters and charge them RM30 instead.