MEMBERS of the public have expressed their dissatisfaction over the state of KTM Komuter stations in the Klang Valley, where many of the platform gates are left unmanned.
They feel the lack of inspection at the platforms is unacceptable as it has resulted in some commuters having easy access, thus enjoying free train rides.
Concerns have also been raised over the loss of revenue, in ticket sales, due to the situation.
StarMetro revisited several stations after it reported on Nov 12 that unmanned platform gates were costing KTM Bhd losses in revenue, and was shocked to find that the situation had not changed.
In most stations, the gates are still left unmanned and commuters were seen going in and out of the trains without much scrutiny nor were there any security personnel found at the gates.
While the auto gates were found open most of the time, the manual gates that are supposed to be manned by KTM personnel were also often left unattended.
Commuters are calling on Keretapi Tanah Melayu Berhad (KTMB) to get its act together and put a stop to people having joyrides.
Jamal Ismail, 50, from Kajang said he found it hard to accept that Komuter stations had been left unattended in this manner.
He said security at the platform gates must be tight so that only those with valid tickets could obtain access to the train.
“I think it is okay if there are no personnel to inspect the tickets provided the manual gate is kept shut.
“It does not make sense to find both the manual and auto gates left open,” he said.
Jospehine Tan, 29, from Rawang who commutes on the Komuter to work, said she hardly saw ticket inspection officers on the trains.
Although there were warnings that a surcharge would be imposed on defaulters, she said it was inadequate to deter people from boarding trains without tickets.
“It is difficult to control the situation when there are flaws in the system,” she added.
Another commuter James Anthony, 46, said KTMB must ensure that security situation at the station was under control.
He added that commuters would not cheat if the stations were properly manned.
“The condition of some of the stations can be described as worse than roadside bus stops,” he said
Attempts by StarMetro to get a response from KTMB have not been fruitful as the company is unwilling to comment on the situation.