ONLINE grocery shopping is proving popular as many find it convenient and hassle-free.
The Tesco online Grocery Home Shopping (GHS) service, which started on April 1 at Tesco Extra Mutiara Damansara, is now available in the Klang Valley.
Previously, the service was only available to customers within a 20km radius.
Tesco Malaysia chief executive officer Georg Fischer said following the soft launch, they had received tremendous support from customers in Petaling Jaya, Mont Kiara, Sri Hartamas, Bangsar, Kepong, Sungai Buloh and Segambut.
“Many customers from Johor and Penang are also asking for the GHS service. I believe there is tremendous potential in further growing this service.
“More Malaysians are shopping online via their computers or smartphones. We are, therefore, committed to offering greater convenience to help our busy customers save time,” he said.
Tesco e-commerce director John Lee said they had invested a huge amount on the service.
“We have 150 staff comprising personal shoppers who are trained to pick groceries in good condition and with the longest expiration date as well as customer delivery assistants to deliver the goods in the best condition possible.
“To ensure quality control, we have the customer service team call up our GHS customers randomly to get feedback to ensure standards are met,” he said after the prize-giving ceremony of GHS’ “Pick and Win” contest.
In the “Pick and Win” contest, 12 lucky GHS customers competed against each other to pick 15 items in a shopping list correctly in the fastest time.
The winner was a new mother of twins, Molly Mok Lai Ting, 33, from Cheras, who won RM12,000 worth of GHS shopping vouchers.
“My husband does the grocery shopping most of the time as I have to take care of our two six-month-old babies. He told me about the option of shopping online and I find it very convenient.
“I don’t have to drive, it saves time and I no longer need to carry heavy items as they are delivered to my doorstep,” she said.
To order online, customers need to register at Tesco’s website, create a shopping list and pick a delivery time slot between 10am and 10pm.
More than 15,000 products comprising fresh and frozen food as well as non-food items such as health and beauty, baby and basic household items are available.
Product prices and promotions are the same as in stores.
Clubcard holders can still earn Clubcard points. There is no minimum order. A fee of RM10 is charged for the service per transaction. For details, visit http:eshop.tesco.com,my/