PUSPAKOM will not change its decision to implement stricter regulations and impose tighter security to weed out touts from its premises.
The decision was made following a recent report in StarMetro that touts were calling the shots at Puspakom centres in Padang Jawa, Taman Alam Megah and Cheras.
Its chief executive officer, Moham-med Shukor Ismail said the measures, including vehicle owners having valid documents, would ensure efficient service to the public.
On another report titled “We are runners, not touts”, he said the new system will increase efficiency and stop abuse.
Some of the other changes that Puspakom has introduced include closing its phone-in counters in Padang Jawa, Alam Megah, Cheras, Wangsa Maju and Bukit Maluri and directing all calls from these centres to its headquarters in Glenmarie, Shah Alam effective from Jan 11.
Shukor said they had increased their manpower to handle the calls and was confident this would bring about positive change.
“Also, the inspection by appointment system implemented in April last year has been more effective compared to the walk-in system previously used contrary to claims by some quarters.
“We have received positive feedback from customers and fleet operators. They said the booking system helped them save time and money.”
He said Puspakom also planned to introduce a centralised booking system at all its centres in April and that the aim was to make it as convenient as possible for customers.