Happy with police call centre


Members of the Malaysians Against Rape, Assault and snatcH (Marah) discovered there was a good system in place at the Kuala Lumpur police headquarters’ call centre during a visit recently.

Marah founder Dave Avran said the apathetic nature of today’s society did nothing to improve social problems, citing the recent incident where a 60-year-old woman was ignored by passers-by after her handbag was snatched at the Rifle Range flats in Penang.

“How many people can claim to know their neighbours? Getting to know one another is a step to assist and look out for one another,” he said.

Dave added that the police encouraged people to call the hotline to report anything suspicious, even if the case may not turn out to be of any consequence in the end.

“It is better to be safe than sorry,” he said, adding that they were impressed with the police set-up.

“We were told that every call received is recorded and the police is duty-bound to follow up on it, else the system would pick it up and someone would be in hot soup for negligence,” said Dave.

During the visit and briefing by the centre’s deputy director, the group of 112 people comprising Marah and Selangor Community Policing members led by founder Kuan Chee Heng, were informed that the average response time for each call received by the centre was eight minutes.

“Direct calls to the police call centre will ensure quick response compared to dialling the 999 emergency hotline.

“This is because the latter is manned by Telekom Malaysia and there will be a delay in directing the calls to the appropriate authority,” Dave said, adding that the response time also depended on traffic conditions.

He said currently the Selangor Police call centre was the most technologically advanced while the one in Kuala Lumpur was scheduled for an upgrade soon.

The centre that Marah visited handles an average of 400 calls a day with five officers on duty at any one time.

Dave also said the police’s MyDistress app that is only available in Selangor will soon be expanded to cover the capital city.

The police direct numbers are 03-2115 999 (Kuala Lumpur), 03-2052 9999 (Selangor) and 03-2031 9999 (Bukit Aman).

On another matter, Dave said Marah’s four-page list of suggestions for public safety was well received at the Federal Government Economic Transformation Prog-ramme roadshow.

“We were told that they are at the stage of finalising plans for upgrading the police report tracking system,” he said.

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