Public transport user satisfaction is only 48%

OVERALL public transport user satisfaction of Urban Public Transport (UPT) services in the Klang Valley is relatively low at 48%. This is despite the many plans successfully implemented to improve this National Key Result Area (NKRA) as reported in the Government Transformation Pro-gramme (GTP) Annual Report 2010.

Among the problems that have been identified under the NKRA are peak hour congestion that sees overcrowding in LRT and KTM trains, unreliable service with cancellations or frequent delays due to transport services not adhering to schedules.