GEORGE TOWN: Some 50 people stormed the Batu Ferringhi post office near here to seek an explanation on why utility bill payments they made there remained unsettled.
The group, which included several foreigners living in Penang under the Malaysia My Second Home programme, went to the office yesterday morning.
Three staff members manning the counters there informed the group that the postmaster was outstation.
Some of them had earlier lodged police reports over the matter.
They had lodged the reports after receiving letters from utility companies which, among others, threatened to cut off their water and electricity supply to their homes although they had made payments at the post office.
There were also cases when some of them were summoned to court for allegedly failing to settle their payments.
A complainant, who declined to be named, said they were shocked when they started receiving letters from the utility companies, urging them to settle outstanding payments.
He said the letters came from Tenaga Nasional Bhd, the Penang Water Supply Corporation, Indah Water Konsortium and Astro.
“Many of us had settled the payments but yet we kept receiving letters asking us to settle outstanding payments,” he said, adding that there were cases when only a portion of the bill was settled.
Another complainant, who wished to be known only as Sim, said he paid RM88 to Indah Water through the post office.
“However, I was told to pay an outstanding of RM28 the following month,” he said.
Tanjung Bungah assemblyman Teh Yee Cheu, who accompanied the group, urged the relevant authority to suspend the operation of the post office.
He said the cases had put the country’s image in bad light as some of the complainants were foreigners.
Acting state Commercial Crime Department Supt Shaharon Anuar Abdul Latif said 16 police reports were received over the matter but he declined to elaborate.