Need for civil servants to improve attitude


  • Community
  • Monday, 19 Sep 2005

I WAS at the Immigration Dept in the old Subang airport Terminal 2 to apply for an international passport for my mother. We took the form and took a photograph, then submit-ted the form and got the queue number, 1151. 

It was around 9.15am, and the queue number being called was 1070. After waiting for quite some time, a friend telephoned me and told me that there was a senior lane, so I went to the counter and the officer gave me another number, 2005. 

We waited for some time again before the number was called, when we proceeded to the counter. When I asked the officer on duty why there were no notices to indicate a senior lane, he asked me in return: “You tak tahu tanya kah? Kaunter 1 ada notis, you tahu baca, kan?”  

I walked to counter 1 and looked in vain for the notice. When I pointed this out to the officer, he was annoyed and shouted that if I could not see any notice, I should have asked. 

Couldn’t he just apologise since there was no senior citizen notice as he had claimed?  

He said I should have understood that there was a lane for senior citizens when a counter was labelled “Kaunter Khas”, but I thought the counter meant for disabled people! It never occurred to me to ask at all since there was nothing that referred to “seniors”. 

Can government servants improve their attitude? 

COURTEOUS Petaling Jaya  


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