Need for civil servants to improve attitude


I WAS at the Immigration Dept in the old Subang airport Terminal 2 to apply for an international passport for my mother. We took the form and took a photograph, then submit-ted the form and got the queue number, 1151. 

It was around 9.15am, and the queue number being called was 1070. After waiting for quite some time, a friend telephoned me and told me that there was a senior lane, so I went to the counter and the officer gave me another number, 2005. 

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