ON BEHALF of Rangkaian Segar Sdn Bhd (RSSB), the operator of the Touch 'n Go Electronic Payment System (EPS) and issuer of Touch 'n Go cards and SmartTAGs, I would like to address the concerns of “Disgruntled Traveller”, whose letter “Not Such A Smart Choice After All” was published in StarMetro on Oct 22.
In the tolled roads arena, RSSB is responsible for providing toll operators with an electronic payment instrument to ensure a faster and more convenient method of collecting toll fares, and we guarantee toll operators daily payment. The number and location of Touch 'n Go and SmartTAG lanes on each highway and the maintenance of toll equipment, including the barrier at toll lanes are carried out by the respective toll operators.
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