No reason for parking app to ask for personal data

PARKING in public bays in Selangor has been made easy with the introduction of a parking app where users top up money that is then utilised each time they park their vehicles in the designated council-managed bays.

Customers can also track — on their mobile device — the time left for the amount paid.

The only information required was the vehicle registration number.

However, some time ago, the state authorities revised the app format.

Consequently, it now requires a lot more personal information about the driver in order for them to use the app.

The information asked for is not in the least related to the payment of parking charges.

One of the most unwarranted requirement is the covert attempt to get the identity card (IC) number of the driver.

This is done by first requesting the last four digits of the driver’s IC number and then in the next column requests the date of birth.

Other information required includes name, telephone number and email address.

I fail to understand what these personal details have to do with payment of parking charges.

Do the state authorities realise this flagrant attempt to obtain personal data is in conflict with the Personal Data Protection Act 2010 (PDPA)?

Why is personal information needed when using the app, when there is no such need of the information if one were to buy the parking coupons?

The PDPA defines personal data as any information in respect of commercial transactions that relates directly or indirectly to an individual, who is identified or identifiable from that information or other information in possession of the individual. This includes name, address, IC number, passport number, email address and other contact details.

The gathering of such personal data should only be when the the type of services provided necessitates it.

In this instance of paying parking fees, I do not see any need for giving such information to the service provider.

While this collection of personal data is in itself questionable given the circumstances, of greater concern is the use of sneaky methods to obtain the information.

The public is divulging personal information without even realising it.

The Selangor government owes the public an explanation.



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