Poor service is the bane of cab passengers

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  • Tuesday, 06 Dec 2016

THE letter “Rude taxi driver a big disappointment” (StarMetro, Nov 26) reminded me of a taxi ride I took from KLIA a month ago.

I tried to forget the unpleasant experience but am prompted to write after reading what the elderly couple had gone through.

I bought a coupon from the taxi concessionaire inside the airport because I did not wish to use a city cab, as the driver could be tired after waiting in queue for hours in an open carpark.

The driver of the budget taxi I boarded, placed my suitcase in the car boot without a word or smile, and when I passed him the taxi coupon and stated the destination, he did not reply or nod in acknowledgement.

The driver also did not ensure his taxi’s interior was clean, as I saw soiled tissues were left in the sunken area of the door’s armrest.

The trunk radio in the car was turned on loud and the operator spoke incessantly and often excitedly on various matters.

If trunk radios are installed by the airport taxi concessionaire in all their vehicles, then many passengers would be bombarded in the same way that I was.

I was returning to my home city after spending three weeks in Langkawi attending a master trainer programme in tourism.

The workers in the restaurants in Pantai Tengah where I was staying in Langkawi were very polite and courteous.

In contrast, the airport taxi driver gave me a rude awakening upon coming home to Kuala Lumpur.

In my opinion, poor service starts with the top management, as the driver’s attitude is a reflection of the organisation’s work culture.



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