I HAVE been a regular outpatient at the Serdang Hospital since early 2007 and in all these years, I find the standard of healthcare provided is commendable. However, I am rather baffled by the procedure of outpatient management.
Before proceeding to the specialist clinic, all patients are required to register at the registration lobby and this entails standing in line for a queue number. If one comes early, one can grab a chair to sit.
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