RATEPAYERS in Klang are tired of the same unsolved issues, namely bad road condition, drainage problems and lack of proper cleaning services.
The complaints are falling on deaf ears, from the rank-and-file in Klang Municipal Council (MPK) to the council president.
A complaint via their e-aduan portal (http://aduan.mpklang.gov.my/) in October about the clogged main drain in my housing area did not get any action.
Consequently a few days later heavy rain caused the drains to overflow and flood one of the main roads in the housing area.
I called the MPK hotline that very night and they informed me that they would look into it urgently.
Sadly, it turned out to be just lip service.
On Deepavali morning, MPK Health officers came and informed there was dengue in the area and so they were conducting a fogging exercise there.
The clogged drains were highlighted to them and they said the complaint would be forwarded again to the relevant department for action.
Since there was no further follow-up, I emailed the Selangor Mentri Besar’s office, the MPK president and the council’s head of communications.
That got me a response from the communication department, which said the matter would be looked into “asap.”
As of December — more than two months after the complaint was first lodged — not much has changed; the drains remained clogged. The assurances of “urgent action” were merely public relations talk to calm an angry resident.
Not only are the drains clogged but the roads remain dirty, yet ratepayers still have to pay assessment for council “services” rendered.
Who do I reach out to next?
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