Company adds towing and travel assistance to its services

  • News
  • Wednesday, 23 Aug 2017

THE recent liberalisation of motor insurance will have a direct influence on consumers’ purchasing decisions.

When it comes to choosing a motor insurance plan, there are many factors taken into consideration such as after-sales service, speed of claims processing as well as customer support.

Etiqa has introduced the Enhanced Etiqa Auto Assist programme to provide seamless motor services to customers.

The programme offers free towing services of up to 200km to the nearest Etiqa panel workshop within Malaysia, Singapore, Thailand and Brunei.

Unlimited mileage is also available for those who want 100% of their towing bill paid for.

The programme features unlimited number of towing services and callouts per year, and provides alternative travel assistance including arrangement of taxi, hotel reservation or car rental in the event of a car breakdown or accident.

Maybank Ageas Holdings Bhd is the parent company of Etiqa Insurance Bhd, Etiqa Takaful Bhd and Etiqa Insurance Pte Ltd in Singapore.

Its chief executive officer Kamaludin Ahmad said the company wanted to eradicate motorists’ worries and be with them every step of the way with the programme.

The enhanced programme offers an easier way to reach Etiqa using the new Auto Assist mobile application, which is available on both iOS and Android.

The new app enables customers to receive immediate support by connecting with its 24/7 call centre to request for emergency roadside services.

Without having to make calls or wait in queue, the app will detect customer’s GPS coordinates and transmit it to the nearest available service provider which will then expedite the auto assist service to the location.

Upon submission of accident request and details, a notification will be forwarded immediately to the Etiqa Claims Care team which will help accelerate the claim process.

Kamaludin added Etiqa has a dedicated team that will attend to the Claims Care hotline and WhatsApp line to ensure that customers receive a seamless claims experience.

“Our claims team is committed to ensuring that your claims are settled fast. With 453 panel workshops of which 33 are premier graded and more than 300 panel windscreen specialists located nationwide, we are committed to providing approval within 30 minutes for a certain limit of repair claims upon receipt of repair estimate,” he said.

“Etiqa provides a one-year warranty or 6,000km against defects on parts and repair works under its panel repairers.

“Apart from offering our customers innovative protection plans and better pricing model with premiums that reflect their risk profiles, automised back-end processes and customised customer experiences are Etiqa’s key differentiators in the detariffed market,” Kamaludin said.

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