Dr Mohd Fadzilah (in batik shirt) and his employees looking at the chilli farm, which was started recently at the training facility in Ulu Beranang, Negri Sembilan.
KNOWING your customer is important, said Excel Training and Consultancy Sdn Bhd founder Datuk Dr Mohd Fadzilah Kamsah, 65, who conducts training and motivation workshops.
“I ask questions, do simple surveys to know the participants before each session begins,” he said.
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