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Lack in experience economy putting businesses at risk

CUSTOMER experience ranks as one of the important factors for brands to connect with consumers. While most companies acknowledge this, a recent report notes that many businesses have not put as much focus on customer experience as they should.

A place to create new knowledge

TO PRODUCE something new, one will need to learn something new. And with an aim to have a new product every year, the team at PKT Logistics Group Sdn Bhd is always looking to learn, contribute, adapt and adopt new knowledge and feedback to keep moving up the value chain. This, of course, would require its employees to be in constant communication with each other to share ideas and feedback.

Looking ahead: Tio shares his thoughts with visitors on striving to become a knowledge creating company to help transform Malaysia into a service economy.

Auto service vehicles gaining ground in China

Future of mobility could be a reality sooner than later, industrial and civic uses to be implemented first

Driving the way: Seven autonomous urban maintenance vehicles, developed by Chinese internet search giant Baidu Inc, sweep roads in Shunyi district, Beijing. — China Daily

Pizza a la Brexit – with extra referendum

LIKE many small-scale entrepreneurs in Britain, Oliver Kenny says disarray over Brexit has left his business in limbo – but he’s hoping customers at his London pizzeria can help sort out the mess in exchange for some discounted dinners.

Unusual offer: Customers seen dining at the Apollo Pizzeria in London. — Reuters

Honouring the best of SMEs

IT WAS a night of celebration at The Star Outstanding Business Awards (SOBA) 2018 featuring the creme de la creme of the small and medium enterprises (SME) industry.

Eye on the European market

Machine manufacturer innovates to keep up with smart factory standards

Smart line: Chong demonstrating the capabilities of its fully automated liquid filling and capping machine.

Quah’s recipe for sauces

Manufacturer finds new lease of life in the Horeca industry

Having variety: CareFood has a wide range of products to suit the needs of various customers.

Building friendships, growing together

The fact that employees at Forefront International are a tight-knit lot is probably nothing new. A steamboat lok-lok truck party, a Songkran-themed water fest, fun outings, games, trips – their activities are the stuff of legend.

Getting employees involved in giving

BUSINESSES have traditionally given out donations as part of their corporate social responsibility (CSR) efforts.

Consolidation ahead as SMEs look to increase efficiency

WITH growth expected to slow down this year, SMEs are expressing concerns over tightening sales and profits.