KLANG Royal City Council (MBDK) has pledged to handle complaints promptly via all channels to build public trust.
Mayor Datuk Abd Hamid Hussain said the city council must foster continuous improvement to ensure public complaints were addressed much faster.
“We must monitor all platforms – counters, websites, social media and phones – to address issues effectively,” he said during the monthly assembly with MBDK’s civil servants at Dewan Hamzah, Klang, yesterday.
He said MBDK received about 1,000 complaints a month, mostly involving infrastructure, bulk waste collection, overgrown grass and poor silt removal.
To address this, Abd Hamid suggested MBDK undergo a digital transformation.
“This would make it easier for the public to lodge complaints and help improve service delivery,” he said.
Abd Hamid said the city council’s complaints department must use data to identify root causes, which would allow them to scrutinise issues and improve services and policies.
“Being proactive is important. Following up with complainants is crucial to ensure satisfaction.”
As his goal for the first 100 days of 2026, Abd Hamid aspired for Klang residents to feel the direct impact of a more effective administrative system.
His primary focus would be upgrading infrastructure maintenance and strengthening complaint-resolution mechanisms.
Abd Hamid also wants to ensure simple matters are resolved promptly, without bureaucratic red tape.
“Matters that do not require high costs or complex technology must be done quickly.
“Results must be felt by the people within a few days or a week.
“These ‘quick wins’ are intended to build public trust in the organisation before larger, more time-consuming projects are completed,” he said.
On the postponement of the councillors swearing-in ceremony yesterday for the new term, Abd Hamid said: “It will be done soon, as the list needs to be reviewed at the state level.”
