The poster (left) at the Pudu LRT bus stop, designed by Wong and Transport for Jakarta, details all bus routes serving that stop and their timetables.
LOCAL councils and bus operators have been urged to improve passenger communication at bus stops, following a new initiative by a transport non-governmental organisation (NGO).
Urban design consultant Ernest Wong and Transport for Jakarta, an Indonesian transport NGO, have started an initiative to provide bus route details to commuters.
The team installed a comprehensive route poster at the Pudu LRT bus stop in Kuala Lumpur, detailing all bus routes which served that stop and their timetables.
Wong had previously taken the initiative to place about 40 posters along various routes in Kuala Lumpur and Petaling Jaya, including the T818, T852, T789 and T815 routes, to notify commuters of event-related route adjustments (as previously reported by StarMetro on Aug 4, 2025).
Wong: We believe our posters provide the most equitable access to bus information.
He said the latest collaboration would be expanded to bus stops with high ridership and those along major routes in the Klang Valley, including areas such as Wangsa Maju, Masjid Jamek, Mid Valley and Asia Jaya.
“We believe our posters provide the most equitable access to bus information, with elements such as which buses arrive at the stops and key buildings or neighbourhoods along the route,” said Wong.
“They also include fare information and the authorities’ contact details.”
These elements are important for informing bus commuters, to reduce anxiety and challenges in using public transport, he said.
A flashback of the StarMetro article on Aug 4, 2025.
“We believe that an average person does not turn to their mobile phone to look for bus routes at bus stops.
“Instead, they will look for clues posted at the stops for information, which the existing bus stops are lacking,” he said.
Rapid Bus had previously said that details on bus routes displayed on information boards at selected bus stops became outdated quickly.
“To ensure passengers always receive the latest and most accurate information, we introduced a QR code system at bus stops.
“This enables commuters to conveniently access real-time, up-to-date information with a simple scan, eliminating the limitations of static print materials,” said the agency. — By LEW GUAN XI
