Among complaints received during JICC’s trial period are road furniture, street lamps, landscaping and drainage.
JOHOR expects to launch its new integrated complaint system by year-end.
State housing and local government committee chairman Datuk Mohd Jafni Md Shukor said the Johor Integrated Complaints Centre (JICC) system was being tested since August and had been running smoothly.
“The first phase of the system will only involve Johor Baru City Council (MBJB).
“It will be expanded later to all local councils state-wide.
“The system is now being tested and if all goes well, we should be able to kick off the first phase by December,” he said, adding that Johor Mentri Besar Datuk Onn Hafiz Ghazi was expected to launch the initiative.
Mohd Jafni said that over 100 MBJB staff had been tasked with addressing complaints received through JICC since the trial phase began.
“In the first three weeks of the trial, we received more than 500 complaints and resolved 112 of them within the same period.
“The complaints also included those filed through existing platforms such as the Public Complaints Management System (Sispaa) and portals of local councils and government departments.
“These platforms will be integrated into the new system, allowing the public to use just one channel for all their complaints,” said Mohd Jafni.
Mohd Jafni: JICC received 500 complaints with 112 resolved in first three weeks of the trial phase.
He said the complaints received during the trial period involved matters such as road furniture, street lamps, cleanliness, stray animals, landscaping and drainage.
“The JICC system also enables two-way communication as the public will be informed in real-time about the progress of their complaint, including which government agency it has been channelled to,” he said.
“We aim to resolve minor complaints within three days.
“The complainant will be updated on whether the issue can be addressed within that period.
“The complainant will also be informed if more time is needed and alerted once the issue has been resolved,” he added.
During the tabling of the Johor Budget 2025 in November last year, Onn Hafiz said the state had allocated RM1.5mil to develop JICC in phases.
He said the state government was committed to monitoring closely the implementation of this initiative, with direct supervision from Johor Mentri Besar’s office.
“It is an important step to prove that the voice of the people is truly heard and acted upon.
“Hopefully, this initiative can provide relief to Johor people and become a catalyst for solving problems more efficiently,” said the Mentri Besar.
