Loh (second from left) trying out the drive-through service at the new store.
Health and beauty retailer Watsons Malaysia has introduced its first stand-alone store with drive-through service in Taman Daya, Johor Baru.
For the first time, customers can visit Zus Coffee in Watsons TD Central while shopping or waiting for their loved ones.
“It has been a remarkable start to the year as our country heads towards the endemic phase, and we continuously look forward to providing innovative retail experience, products and services to our members and customers.
“Within 28 years, Watsons has grown to over 650 stores in Malaysia and evolving with time.
“We are proud to open our first stand-alone store with a drive-through feature with Zus Coffee and are excited to share the new shopping experience with the Johor Baru community,” said Watsons Malaysia managing director Caryn Loh.
Watsons’ new store, which spans approximately 4,865sq ft, combines ecologically friendly materials and advanced technology in driving up the offline-plus-online concept here.
It provides customers with seamless shopping from one channel to the other while promising more innovation and sustainability choices.
Seeing the demand for convenience and hassle-free shopping, the drive-through concept store allows customers to purchase via the Watsons app and use the Click & Collect Express service to collect items within four hours from the drive-through counter.
Customers can also expect a wide range of merchandise ranging from healthcare, essentials, skincare, cosmetics and personal care, and enjoy unique services in-store.
Some of the new features here are the Instagrammable Pusheen the Cat photo wall, an exclusive Orita product range area and Natural by Watsons Refill Station.
“Another new feature is the Tree of Sustainability, made to enhance the area with recycled Natural by Watsons’ bottles.
“Watsons has been embracing sustainability choices, such as Natural by Watsons’ refill station, to sustain the environment,” said Loh.
