‘Parking app restored after technical glitch, not cyber attack’


A closeup of the CCTV camera. — ZHAFARAN NASIB/The Star

THE technical issue on the Penang Smart Parking (PSP) system will not hinder the state government’s commitment in ensuring that all smart initiative projects in Penang, especially the PSP, go as smoothly as possible, said state local government committee chairman Jagdeep Singh Deo.

He said PSP, which was funded under a private funding initiative (PFI), had been well-received in Penang.

“As of Jan 18, a total of 764,687 downloads were recorded with more than 300,000 active usage by motorists in the state.

“So far, PSP has recorded a total collection of RM29.1mil for both Penang Island City Council (MBPP) and Seberang Prai City Council (MBSP),” he said during a press conference in Bandar Perda, Bukit Mertajam, yesterday.

In assuring that there was no element of cyber attack that resulted in the technical glitch on the parking app, Jagdeep said the record in the system database and ewallet balance were not affected at all.

“There are no changes at the back end of the system and there are no changes to the ewallet balance. The database is intact,” he said.

Jagdeep said when the incident happened at about 10am on Wednesday, the local government unit had taken note of the technical issue and requested a report on the incident straightaway.

He said he took the matter, which had since been resolved, seriously.

“I was made to understand that the system is back to business as usual.”

He said the PSP, which was implemented in August 2019, aimed to ease the search for empty car parking lots without the motorist having to drive around for a longer period of time.

“Since it was implemented, a total of 12,000 parking spaces have been gazetted in areas under MBPP’s jurisdiction, while 24,000 parking spaces have been gazetted under MBSP.”

Jagdeep said the installation of 12,000 sensor units in the MBPP area had been completed on Feb 28 last year, while in the MBSP area, a total of 22,284 units out of the total 24,000 sensors had been installed.

He said the remaining 1,716 units of alternative sensors (CCTV camera type) would be installed at high-risk roads in Seberang Prai.

“For the purpose of providing a more conducive service to the people of Penang, the alternative sensors will use high-quality cameras with high-definition, which are equipped with artificial intelligence (AI) systems.

“The alternative sensors will be installed on the roads in the Seberang Perai area which are categorised as high-risk roads,” he said.

Meanwhile, in the same press conference, PSP operator HeiTech Padu Berhad executive vice- president Abdul Halim Md Lassim apologised for any inconvenience caused by the technical issue on PSP.

He assured that the system was up as usual and stressed that the technical glitch was not caused by cyber attack or any internal breach within the system.

“The integrity system and ewallet balance of PSP are still intact.

“The problem was only on the display of the ewallet system in the app and during the incident, users were still able to conduct transactions as usual.”

He said the technical issue and the actual balance of users’ ewallet had been restored to normal through the company database as of yesterday morning.

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