Online purchase issues top complaints from consumers


Saifullizan (in white shirt) and his officers checking the prices of seafood and vegetables at the Ipoh Central Market. – RONNIE CHIN/The Star

ISSUES over online transactions topped the list of complaints in Perak last year, state Domestic Trade and Consumer Affairs Ministry director Saifullizan Kamarul Zaman said.

He said 544 complaints were received, including over mismatched products and unfair prices.

“The majority of consumer complaints involved receiving items that did not match what was ordered.

“We remind consumers to ensure that the websites they buy from are legitimate and that the seller is registered with the ministry,” Saifullizan told a press conference after a Keluarga Malaysia “Maximum Price Control Scheme” walkabout and check at the Ipoh Central Market yesterday.

He advised consumers to compare prices between various online platforms to get the best deals and avoid being cheated.

“Those who face issues with online sellers can lodge a complaint with the ministry,” he said, adding that other complaints lodged by consumers related to unfair pricing (201 cases), unclear services (179), motor vehicle workshops (52) and price of controlled items (37).

Saifullizan said there were no problems concerning the supply of chicken, fish, vegetables or eggs in Perak.

“Supply for these items is stable.

“The price of certain vegetables and fish have gone down,” he said, adding that the differing prices were due to poor weather conditions.

“Prices for chickens, eggs and vegetables have stabilised as these are included in the price control scheme.

“Sellers do not necessarily have to sell at prices set by the government as they can also sell at a lower price,” he added.

The scheme, implemented since Dec 7 last year until Feb 4, is to stabilise prices of essential items and ensure adequate supply.

With regard to enforcement of the scheme, Saifullizan said RM2,200 worth of compounds were issued and RM1,000 worth of items were seized.

“There were 15 cases. Thirteen of them did not display price tags properly and two had been caught for overpricing controlled items.

“We hope traders will continue to adhere to the laws,” he added.

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