Fourth award for innovation in technology

Sharlene says winning the award is a huge boost for TM R&D’s effort in showcasing how AI can be applied to solve real-life problems.

TELEKOM Malaysia Bhd (TM) through its innovation arm, TM Research & Development (TM R&D), won the AI — Telecommunications Award at the Malaysia Technology Excellence Awards 2021 presented by Singapore Business Review.

The award was conferred in recognition of the company’s achievement in developing Patrol as a proof of function for research, particularly on automatic detection of construction using vehicle dashcam and generate proactive alerts using artificial intelligence (AI) and machine learning algorithms.

This is TM R&D’s fourth award from the Malaysia Technology Excellence Awards.

The awards laud exceptional companies that have successfully pioneered IT products, solutions and innovative technology projects in their respective industries to boost Malaysia’s fast-growing economy.

Commenting on the accomplishment, TM R&D chief executive officer Dr Sharlene Thiagarajah said, “This is indeed a proud moment for us.

“Winning this award is a huge boost for our effort in showcasing how AI can be applied to solve real-life problems.

“It is also a huge encouragement for us to further strengthen our position as the leader in the research, development and innovation field.”

“This award goes out to the team for delivering such outstanding work.

“We hope it will give them the drive to explore more innovations for TM to serve a more digital society, digital business, digital industry and digital government, towards accelerating Digital Malaysia, ” she added.

Project Patrol is developed to provide early warning alerts on areas where TM infrastructure has a high risk of being damaged due to civil and construction works by a third party.

Ideally, before civil or construction works begin, TM and other utility companies are to be consulted to ensure proper precautionary measures are taken to avoid accidental telecommunication cable cut or utility infrastructure service disruption such as water and sewerage.

Cable cuts lead to loss of broadband and other telecommunication services which will cause major inconveniences to consumer lifestyle and businesses, as well as a big operational problem for any telco.

To fill in those gaps, Patrol was developed powered by digital and AI capabilities.

Patrol leverages AI, object detection capabilities and the Internet of Things (IoT) to detect a construction area using a dashcam.

The system then automatically checks if the unregistered civil and construction activity is in close proximity to underground or overhead cable infrastructure.

Several parameters are used to assess risk before an alert is sent to the Network Operations Centre for investigation.

“Patrol provides real-time alerts on civil and construction activities that pose a high risk to the security and safety of TM’s cable infrastructure.

“This information allows telco providers to act fast in preventing possible threats to their assets.

“With Patrol, we foresee a huge opportunity to avoid operational cost caused by accidental cable cut, ” said Sharlene.

Established in 2001, TM R&D focuses on creating smarter ecosystems to make business and life easier for a better Malaysia.

TM R&D’s solutions are clustered around four pillars, namely Intelligent Platforms, Data Brokerage, Connectivity/Tools and IR4.0/Digital Solutions.

Growing from strength to strength, TM R&D has won multiple global awards and generated more than 2,800 intellectual property rights as well as 1,400 digital assets to date.

TM R&D’s innovations are developed in-house and cut across multiple verticals such as utilities, retail, agriculture, healthcare and education with safety and productivity as the top priority.

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