WORKING from home is no excuse for delay in service delivery, says Kajang Municipal Council (MPKj) acting president Mohd Raiz Radzuan.“Each department has a roster indicating which officer is in charge to receive public complaints on a daily basis.
“The public can still call in via MPKj’s hotline or write to the e-complaint channel.
“Their issues will be channelled either by the telephonist or our online complaints management system to the relevant department, ” he said, adding that officers in charge of dealing with complaints would respond.
Mohd Raiz was replying to councillor Nor Zulaila Abd Ghani’s observation that officers often gave the work from home excuse for delay in service delivery.
“I am always told that they are unable to access the office system or a certain file.
“That is why our requests are often left pending, ” said Nor Zulaila.
Mohd Raiz said more effective communication could be established between staff working from home and those at the office for better access to work-related information.
“Those who are assigned to work from home are allowed to take files home, ” he said, adding that stern action would be taken against them if they were seen outside their homes during work hours.
On the recent discovery that several MPKj staff tested positive for Covid-19, Mohd Raiz said staff were required to undergo swab tests on May 27 and 28 as the headquarters would be closed for disinfection.
He added that those working at the front line would be vaccinated.
So far, 99.9% of the enforcement team had been vaccinated, he said.
In the latest movement control order, operation hours at payment and drive-through counters at MPKj’s headquarters is from 9am to 4pm (Mondays to Fridays).
All branch office counters are closed during this period.
On the disbursement of RM500 aid to Ramadan bazaar traders by the state government, Mohd Raiz said 1,200 traders stood to benefit from it.
MPKj Licensing and Hawker Department director Zalinda Zainudin said traders, who paid for their Ramadan bazaar trading permits, would be given priority.
To councillor Muhammad Hanafi Jalalludin’s question on what would happen to traders who paid the organisers but their names were not reflected in MPKj’s records, Zalinda said the traders could show proof of their application for consideration.
“From past experience, we are aware that unscrupulous Ramadan bazaar organisers only submit the names of 50 traders when there are in fact 100, ” said Zalinda.