A HOUSEWIFE, who was unhappy about the delay in renovating her kitchen, made a claim against the contractor at the Johor Baru Consumer Claims Tribunal.
Jasiza Jailani, in March 2018, engaged a contractor to renovate her single-storey house in Kota Masai, Pasir Gudang.
The 37-year-old claimant said the renovation project costing RM16,000 included retiling the floor, replacing the window, half-wall tiling, installing a kitchen top and cabinet as well as window grille.
“Renovation work started in March 2018 and the contractor promised to complete the job in three to four weeks, ” Jasiza said when met outside the tribunal in Menara Ansar.
The first payment of RM6,400 was made on March 19,2018, followed by RM7,000 on March 28, and RM4,000 in April, bringing the total to RM17,400.
She said the inclusion of a safety door for the kitchen led to an increase of RM1,400 from the original estimate.
Jasiza said despite paying RM17,400, the contractor only finished retiling the kitchen floor, installing the safety door, replacing the window and half-wall tiling.
“He didn’t complete the kitchen top, cabinet or the window grille, ’’ she said, adding that the contractor claimed he was facing financial problems and could not finish the job.
Jasiza said despite giving him until June 2020, the contractor failed to complete the work.
She had to fork out RM7,709 to hire another contractor to complete the renovation in February this year.
A representative of the contractor agreed to reimburse RM7,709 to the claimant in instalments, as ordered by tribunal president Zahirullah Mohd Taib.
In a separate case, a human resources executive had to travel from Kuala Lumpur to Johor Baru to attend a tribunal hearing on behalf of her sister.
The claimant, Husna Mohd Yusof, 32, lodged the case with the tribunal as her 17-year-old sister is underage.
She said her sister was 16 when she bought a smartphone via an advertisement on Facebook for RM1,250 last year.
Husna said her sister, who lives in Kota Tinggi, deposited RM1,050 into the seller’s bank account in Mersing, Johor on June 12,2020 and RM200 on June 15.
“I sensed something fishy when my sister told me that the seller demanded another RM100 before he would send the phone, ’’ said Husna, adding that her sister did not proceed with the last payment.
Zahirullah ordered the respondent, who did not turn up for the hearing despite being served a notice, to return RM1,250 to the claimant within 14 days.
Those in need of assistance regarding tribunal matters can call 07-227 2828. — By ZAZALI MUSA