Teamwork helps hotel cope with worker shortage

MELAKA: A five-star hotel in Ayer Keroh here is relying on its close-knit team of employees to overcome a shortage of workers during Ramadan.

All the employees chip in to make sure the hotel will be able to roll out an extensive Ramadan buffet daily, said AMES Hotel marketing communications manager Louisa Sunita.

"Everything is a family affair here and teamwork has helped us to build our reputation as a popular venue for the breaking of fast," she said on Friday (April 23).

Sunita said Ramadan has also strengthened the bond between the hotel's workers.

"Most of them here were given a second chance by AMES after being laid off by our previous employers.

"It’s easier to work with people who have been your colleagues before, in our previous workplaces," she said.

Sunita said this team spirit also helped them to cope with stressful situations when managing big crowds.

She said owing to Covid-19 standard operating procedures, the staff need to serve each guest during the buffet.

"This is when we rely on each other the most," she added.

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