Paying high price for unfinished work


A sand quarry manager learnt a lesson to only engage a reliable contractor to undertake his house renovation project.

He paid for works on his house to be done by a contractor, but it was not fulfilled.

He then took the matter up with the Johor Baru Consumer Claims Tribunal, which ordered the contractor to return over RM40,000 to him.

Sam Fut Meng had hired a contractor with an office in Kulai to renovate his single-storey house in Taman Puteri Wangsa, Ulu Tiram near Johor Baru.

The initial cost of the renovation package was RM51,200 as quoted by the contractor to instal an auto gate and kitchen cabinets including the top flooring.

“The sum was revised to RM55,000 to include renovation of the car porch and instalment of a canopy, ’’ said Sam when met outside the tribunal office in Menara Ansar.

The 60-year-old made the first payment of RM5,200 on Oct 14,2019 to the company’s bank account followed by RM25,000 on Nov 17,2019 and RM13,000 on Dec 11,2019.

Sam said the last payment of RM8,000 cash was made on Jan 1,2020 at the contractor’s office in Kulai, adding that the contractor did not issue any receipts to acknowledge payment.

“The renovation work at my house started on Oct 18,2019 and until now the contractor has only completed installing the kitchen top and the auto gate without the motorised arm.”

He said he had yet to make full payment of RM55,000, adding that he decided not to pay RM3,800 to the contractor as he was not satisfied with the latter’s work.

“I engaged another contractor to finish the job, who quoted RM43,326 to undertake the project, ” said Sam.

He decided to file the case at the tribunal to claim RM43,326 as he needed the money to pay the new contractor.

Asked why he decided to hire the contractor from Kulai as there were others in the Ulu Tiram area, Sam said he thought it would be convenient for him as he worked in Kulai too.

Tribunal president Ooi Chooi Gaik ordered the respondent to return RM43,326 to Sam within 14 days.

Those who need assistance with regard to tribunal matters can call 07-227 2828.

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